ASCENÇÃO , Mário Passos

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Purpose Automation poses to change how service work is organized. However, there is a lack of understanding of how automation influences specific sectors, including specific hospitality jobs. Addressing this gap, this paper looks at the relative automatability of jobs and tasks which fall within one specific hospitality context: frontline food...

Tourism stakeholders are increasingly using generative artificial intelligence. Customized language models facilitate new forms of interaction. Example use-cases and implications for tourism management are discussed. A preliminary future research agenda is developed.

In many countries, on-demand food delivery platforms (e.g. Deliveroo, Wolt, Uber Eats) have become an inseparable part of the hospitality and tourism ecosystem. A key area of interest in technology research has been how platforms algorithmically manage the interaction between task requesters (e.g. customers, tourists) and task fulfillers (e.g....

Well-designed experiencescapes are deemed a key factor in the marketing of tourist experiences aiming at positive tourists' responses. However, this aspect has been underrepresented in empirical research focused on accommodation businesses. This study proposes the construct compelling accommodationscape and empirically tests a theoretical...

The global agricultural sector is facing a disruption driven by economics, emerging technology, and environmental and personal well-being. In particular, advances in cellular biology, along with the emergence of novel production techniques such as precision fermentation, are making the mass-cultivation of alternative proteins in vitro for human...

This chapter explores a conceptualization of the elements that create a memorable tourism experience – senses, emotions, and memories. A comprehensive and coherent theoretical model is established to explain the complexities involved in the tourism experience creation (tourism experience relational model) and in the memorable tourism experience...

Delivery platforms use algorithmic control mechanisms to control couriers' work. Despite studies looking at how algorithmic control manifests on different delivery platforms, there is a dearth of research exploring how delivery platforms communicate their approaches to algorithmic control, what kinds of strategies delivery workers adopt to...

Today, memorable experiences are the leading economic value proposition that the tourism industry holds. This article aims to theoretically investigate the relationship between the senses, emotions and memories in the tourist experience and present a conceptual model about the senses, emotions and memories in the tourism experience...

Purpose To stimulate the discussion in the fields of hospitality, tourism, and leisure on what exactly constitutes "an experience" and how to measure it, we unpack the experience construct into its core constituent elements, namely, emotions. Approach The paper reviews insights from psychology and cognitive neuroscience that defineexperiences...