CEGARRA NAVARRO , Juan Gabriel

While the information technologies provide organizational members with explicit concepts, such as writing instruction manuals, the 'organizational memory' provides individuals with tacit knowledge, such as systematic sets, routines and shared visions. This means that individuals within an organization learn by using both the organizational...

Purpose – Spanish banks which took rescue packages are trying to find innovative ways to improve customer value. The main purpose of this paper is to investigate the extent to which banks combine external knowledge with internal knowledge to build customer value. Design/methodology/approach – A firm's knowledge corridor is an organizational...

Purpose – People live and work in a world where they do not have complete knowledge and, as a result, they make use of rumours, beliefs and assumptions about relevant areas of concern. The term counter-knowledge has been used to refer to knowledge created from unverified sources. The purpose of this paper is to examine the relationship...

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Actualmente, los responsables de las pequeñas y medianas empresas (PYMES) debido al hecho de tener que vigilar continuamente sus empresas a la búsqueda de mejoras en las relaciones con sus clientes y trabajadores, están otorgando un papel cada vez más estratégico a las prácticas de gestión del conocimiento. No obstante, hay situaciones donde...

The purpose of this paper is to examine the relationship among organisational unlearning, human capital and firm performance. In doing so, this paper comprehensively reviewed the literature on the unlearning concept, and developed and validated a model to measure unlearning in 112 companies listed on the Spanish Stock Exchange. The methodology...