CEPEDA-CARRIÓN , Gabriel

Purpose – The sport consumer experience is becoming an important aspect to sport center's management. From this point, the purpose of this paper is to explore and examine the relationship between sport centers' absorptive capacity and sport consumer experience, proposing that internal knowledge management processes act as mediators in this...

En un buen número de sectores tecnológicamente avanzados, se están desarrollando nuevas formas de organización. Así, en estos sectores no se ve a la empresa como un sistema que procesa información, toma decisiones, y resuelve problemas, sino como a uno cuyas capacidades fundamentales se centran en la búsqueda y creación de conocimiento. En...

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Purpose This article aims to open the black box of the relationship between customer experience and customer satisfaction. The authors also take a fine-grained approach to the concept of customer experience analysis in terms of four dimensions: basic service experience (BSE), moments of truth (MT), focus on results (FR) and peace of mind...

Despite the opportunities the health sector will offer as a result of the design and development of a technology infrastructure, the fact is that hospitals have been slow to adopt telemedicine technologies, largely because very few organisations are prepared to face this challenge. A possible explanation for the efficiency and effectiveness...

Andalucía es una de las Comunidades Autónomas que tiene una mayor protagonismo en el sector taurino español, ya sea por el número de sus plazas o de sus ganaderías. Siendo el objetivo de este artículo estudiar la relación entre las plazas de toros situadas en esta comunidad y la capacidad que tienen de atraer turismo. Utilizándose variables...

This study proposes a learning-based model that contributes to understanding the international growth of small and medium-sized enterprises. It shows the influence of the social capital of the firm on external access to and exploitation of knowledge and how this in turn affects entrepreneurial orientation. This model is tested with structural...

Knowledge has become the main competitive tool for firms. Just as knowledge is considered as the most important strategic resource, knowledge management (KM) is considered to be critical to a firm's success. Several attempts have been undertaken to identify and define the different KM processes. From the literature review, four key dimensions...

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The Spanish healthcare system has undergone important changes, particularly in the development of new homecare services. In practice, however, results have been mixed. Some homecare services have been successful, but implementation failures are common and the intended patients are frequently reluctant to use the homecare services. A possible...

While the information technologies provide organizational members with explicit concepts, such as writing instruction manuals, the 'organizational memory' provides individuals with tacit knowledge, such as systematic sets, routines and shared visions. This means that individuals within an organization learn by using both the organizational...

Disinformation and misconceptions based on unverified information (e.g., hoaxes, exaggera-tions, or gossip) is what is called"counter-knowledge". Knowledge management corridorsestablish a framework for relationships between the external and internal knowledge pro-cesses to enhance organisational performance. This study proposes three knowledge...

The demand for e-learning in higher education is rising, competition is increasing, and universities are investing significant resources towards improving the quality of their e-learning offerings. Thus, effective quality measures for e-learning are urgently required. With the aim of following the total quality management practices of raising...

This study examines the impact of a company's unlearning context and information system (IS) capabilities on the company's ability to challenge of basic beliefs and to implement processes that are explicitly or tacitly helpful in the reception of new ideas (absorptive capacity). We also examine the relationship between absorptive capacity and...

Purpose – People live and work in a world where they do not have complete knowledge and, as a result, they make use of rumours, beliefs and assumptions about relevant areas of concern. The term counter-knowledge has been used to refer to knowledge created from unverified sources. The purpose of this paper is to examine the relationship...

En este trabajo nos planteamos resolver la casuística práctica con la que los investigadores de administración de empresas se encuentran cuando deciden utilizar la técnica PLS en sus investigaciones. En este trabajo tratamos de responder a cuestiones tales como: ¿Cuándo trabajar con PLS en lugar de LISREL? ¿Por qué utilizar PLS? ¿Qué permite...