COMUZZI , Marco

The evaluation of business process predictive monitoring models usually focuses on accuracy of predictions. While accuracy aggre gates performance across a set of process cases, in many practical sce narios decision makers are interested in the reliability of an individual prediction, that is, an indication of how likely is a given prediction...

Modern SLA management includes SLA prediction based on data collected during service operations. Besides overall accuracy of a prediction model, decision makers should be able to measure the reliability of individual predictions before taking important decisions, such as whether to renegotiate an SLA. Measures of reliability of individual...

Business Process Management is a boundary spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, infor mation systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected...