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CORREA , Carlos

Last name: CORREA

First name: Carlos

July 26, 2021 (v1)

Publication

Metadata-only

"I am delighted!": the effect of perceived customer value on repurchase and advocacy intention in B2B express delivery services

Correa, Carlos Alarcón, David Cepeda Carrión, Ignacio Francisco

Express parcel delivery has increased significantly in recent years because of changes in technology and consumer habits, as has the number of express parcel delivery companies and the competitiveness among them. For an express parcel business to be sustainable, it must succeed in increasing customer perceived value (CPV). This study aims to...

Uploaded on: March 25, 2023