JIANU , Brana

In many countries, on-demand food delivery platforms (e.g. Deliveroo, Wolt, Uber Eats) have become an inseparable part of the hospitality and tourism ecosystem. A key area of interest in technology research has been how platforms algorithmically manage the interaction between task requesters (e.g. customers, tourists) and task fulfillers (e.g....

Delivery platforms use algorithmic control mechanisms to control couriers' work. Despite studies looking at how algorithmic control manifests on different delivery platforms, there is a dearth of research exploring how delivery platforms communicate their approaches to algorithmic control, what kinds of strategies delivery workers adopt to...