RÍO ORTEGA , Adela Del

A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a thorough review of the...

It is increasingly important to evaluate the performance of business processes. A key instrument in order to detect the state of cur rent and completed processes, as well as to identify undesired behaviour, and suggest potential improvements are the key performance indicators (KPIs). The KPI lifecycle in the context of business process driven...

It is increasingly important to evaluate the performance of business processes. A key instrument to carry out this evaluation is by means of Process Performance Indicators (PPIs) as suggested in many methodologies and frameworks like, for instance, COBIT, ITIL or EFQM. As a consequence, it is convenient to integrate the management of PPIs into...

Robotic process automation (RPA) is a technology that is presented as a universal tool that solves major problems of modern busi nesses. It aims to reduce costs, improve quality and create customer value. However, the business reality differs from this aspiration. After interviews with managers, we found that implementation of robots does not...

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The measurement of process performance and its analysis is crucial for the consecution of strategic and operational goals in any process-oriented organisation. These activities, like other activities carried out during a business process lifecycle, are considered time-consuming and error-prone. Therefore, providing an automated support for them...

The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves many low-level details, which makes it a time-consuming and error-prone task. In this paper we aim at...

An important aspect in the business process lifecycle is the evaluation of business processes performance, since it helps organisations to de- fine and measure progress towards their goals. Performance requirements on business processes can be specified by means of Process Performance Indicators (PPIs), as suggested in many methodologies and...

This article presents DemaBot: a low-code solution to create chatbots designed to automate decision making. Examples of these chatbots range from COVID-19 screening to first-line incident support, amongst others. Using DemaBot, the developer only needs to model the decision that the chatbot will automate using DMN and, optionally, customize the...

Cada vez son más numerosas las organizaciones orientadas a procesos que, para conseguir sus objetivos, necesitan modelar los procesos de negocio (PN) y evaluar su rendimiento. El modelado de procesos hace posible el control del proceso durante su ejecución permitiendo su posterior análisis y mejora. Un elemento clave para llevar a cabo esa...

Organizations use Key Performance Indicators (KPIs) to monitor whether they attain their goals. To support organizations at tracking the performance of their business, software vendors offer dash boards to these organizations. For the development of the dashboards that will engage organizations and enable them to make informed deci sions,...

The modeling and management of business processes often leads to the definition of several variants of the same process. This variability can be reflected in different process perspectives such as control-flow, data, resources or performance. The management of process variants can be a laborious, time-consuming and error-prone task since they...

A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a careful review of the...

Digital transformation has brought an unprecedented pace of change and a huge amount of information available for businesses. At the same time, it has also created a number of difficulties for knowledge workers that have to deal with increasingly Volatile, Uncertain, Complex, and Ambiguous (VUCA) environments. In this scenario, the use of...

The human resource perspective of a business process is concerned with the relation between the activities of a process and the actors who take part in them. Unlike other process perspectives, such as control flow, for which many different types of analyses have been proposed, such as finding deadlocks, there is an important gap regarding the...

In this demo, we introduce CRISTAL (Collection of ResourcecentrIc Supporting Tools and Languages), a tool suite aimed at improving the human resource management capabilities of current Business Process Management Systems (BPMSs), covering the design and enactment phases of the business process (BP) life cycle. The central element is Resource...

A key aspect in any process-oriented organisation is the measurement of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, the management of these PPIs throughout the whole BP lifecycle is crucial. in this demo we...

Decision management is of utmost importance for the achievement of strategic and operational goals in any organisational context. Therefore, decisions should be considered as first-class citizens that need to be modelled, analysed, monitored to track their performance, and redesigned if necessary. Up to now, existing literature that studies...

Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision making for their optimisation. PPM is based on process performance indicators (PPIs), so having an appropriate definition of...

La representación de indicadores de rendimiento sobre los procesos de negocio facilita la comprensión y de finición en el cálculo y obtención de datos. Al incluir varios indicadores sobre un proceso puede ser necesario incorporar una gran cantidad de elementos de medición, generando un exceso de información y di cultando el análisis visual...

A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a careful review of the...

The performance perspective of business processes is concerned with the definition of performance requirements usually specified as a set of Process Performance Indicators (PPIs). Like other business process perspectives such as control-flow or data, there are cases in which PPIs are subject to variability. However, although the modelling of...

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A key aspect to identify improvement points of the business processes (BP) of an organisation is to conduct performance management, which involves defining appropriate PPIs (Process Performance Indicators). Up to date, existing approaches to define and analyse PPIs usually focus on time and control flow aspects, leaving disregarded the...