RESINAS ARIAS DE REYNA , Manuel

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Availability is a key property in computational services and, therefore, is guaranteed by Service Level Agreements (SLAs) from the majority infrastructure services, such as virtualization (Amazon EC2, Windows Azure, Google Cloud, Joyent, Rackspace, ...) and storage (Ama zon S3, Google Cloud Storage, ...). These SLAs describe availability...

Performance calculation is a key factor to match corporate goals between different partners in process execution. However, although, a number of standards protocols and languages have recently emerged to support business process services in the industry, there is no standard related to monitoring of performance indicators over processes in...

Business process compliance tries to ensure the business processes used in an organization are designed and executed according to the rules that govern the company. However, the nature of rules (expressed in natural language) and the large amount of elements that can be involved in them make their materialization and automated checking quite...

Human resources are actively involved in business process management (BPM), due to their participation in the execution of the work developed within business process (BP) activities. They, thus, constitute a crucial aspect in BP design. Different approaches have been recently introduced aiming at extending existing BP modelling notations to...

The last few years have seen the introduction of several techniques for automatically tackling some aspects of compliance checking between business processes and business rules. Some of them are quite robust and mature and are provided with software support that partially or fully implement them. However, as far as we know there is not yet a...

An important task of business process design is the definition of what and how members of an organization are involved in the activities of the business processes developed within it. in this paper we analyse the capabilities of BPMN 2.0, the de-facto standard for business process modelling, in this regard. The conclusion is that, although it...

It is increasingly important to evaluate the performance of business processes. A key instrument in order to detect the state of cur rent and completed processes, as well as to identify undesired behaviour, and suggest potential improvements are the key performance indicators (KPIs). The KPI lifecycle in the context of business process driven...

It is increasingly important to evaluate the performance of business processes. A key instrument to carry out this evaluation is by means of Process Performance Indicators (PPIs) as suggested in many methodologies and frameworks like, for instance, COBIT, ITIL or EFQM. As a consequence, it is convenient to integrate the management of PPIs into...

In recent years, microservice architectures have emerged as an agile approach for scalable web applications on cloud environments. As each microservice is developed and deployed independently, they can be developed in the platform and programming language that best suite their purposes, using a simple communication protocol, as REST APIs or...

Organizations need to manage the responsibility of their employees with respect to all the activities that are daily carried out within them. Process-oriented organizations need to do it, in addition, in accordance to the business processes their members participate in. However, powerful mechanisms to manage responsibility in combination with...

Ensuring the compliance of business processes with regulations is becoming increasingly important to organizations. in this scenario, data play an important role. Little work has been done on data checking in business processes and no standard definitions have been given to describe data-related compliance problems. The goal of...

An SLA signed by all interested parties must be created carefully, avoiding contradictions between terms, because their terms could carry penalties in case of failure. However, this consistency checking may become a challenging task depending on the complexity of the agreement. As a consequence, an automated way of checking the consistency of...

Los medios tecnológicos para el consumo, producción e intercambio de información no hacen más que aumentar cada día que pasa. Nos encontramos envueltos en el fenómeno Big Data, donde ser capaces de analizar esta informa ción con el objetivo de poder inferir situaciones del futuro basándonos en datos del pasado y del presente, nos puede...

There is a steady shift in e‑commerce from goods to services that must be provisioned according to service agreements. This study focuses on software frameworks to develop automated negotiators in open commerce environments. Analysis of the litera‑ ture on automated negotiation and typical case studies led to a catalog of 16 objective...

Automating the creation and management of SLAs in elec tronic commerce scenarios brings many advantages, such as increasing the speed in the contracting process or allowing providers to deploy an automated provision of services based on those SLAs. We focus on the service trading process, which is the process of locating, selecting, nego...

A common approach to the process of reaching agreements is the publication of templates that guide parties to create agreement offers that are then sent for approval to the template publisher. in such scenario, a common issue the template publisher must address is to check whether the agreement offer received is compliant or not with the...

Las organizaciones necesitan gestionar qué responsabilidad tienen sus empleados sobre cada una de las actividades que se llevan a cabo diariamente en la empresa. Para ello se utilizan las matrices RACI (Responsable, Aprobador, Consultado, Informado), que indican el papel de cada miembro de la organización en cada actividad, por ejemplo si es...

To make automated negotiation widely used in real scenarios, it is necessary to develop advanced software systems that are able to carry out such negotiation in those scenarios. However, although much work has been done in automated negotiation, most of these efforts have been focused on the development of negotiation protocols and...

The service-oriented architecture is a promising means to support outsourcing amongst real-time enterprises. In this context, SLAs (Service Level Agreements) are essential because they grant guarantees about how a service must be provided or consumed. We define service trading as the process of locating, selecting, negotiating, and creating...

In the last years, much work have been done in the development of techniques for automated negotiation, and, particularly, in the automated negotiation of SLAs. However, there is no work that describes how to develop advanced software systems that are able to negotiate automatically in an open environment such as the Internet. In this work, we...