REY MORENO , Manuel

La creciente implantación del paradigma del cliente en la Administración Pública obliga, entre otras medidas, a la creación de un Sistema Integrado de Comunicación con los ciudadanos. En la presente ponencia planteamos la necesidad de desarrollar esta actividad, analizamos los elementos que son fundamentales para llevarla a cabo y proponemos un...

Our research applies a service, feature-oriented approach to deeply explore the subjective experiences shared publicly by Airbnb guests in their reviews. Our processed data set contains 73,557 reviews of Airbnb stays in coastal and urban destinations between 2017 and 2020. A topic modeling based on the BERTopic approach is applied to detect...

The Image of Tourist Destinations and Tourists' Loyalty Attitude or Behavior? Urban tourist destinations show high levels of increasing competition, generated by improved transport facilities –coming both from a rise in the number of routes and also from price wars- which enables a much wider range of option for tourists to choose. For this...

El presente trabajo analiza las diferencias en el funcionamiento del modelo explicativo del desarrollo de satisfacción y lealtad por parte del turista entre dos grupos culturales distintos (individualistas con baja aversión a la incertidumbre, y colectivistas con alta aversión a la incertidumbre), así como la posible existencia de variables...

The present research focuses on the differences that the tourists' belonging to two unlike cultural groups –i.e., low uncertainty avoidance individualists versus high uncertainty avoidance collectivists– imposes on the performance of the model explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of...

e-Government development requires a good knowledge of both users' expectations and all the factors that may strength users' adoption of the technology. Chan et al. (2010) proposed several variables that could act as antecedents of the Unified Theory of Acceptance and Use of Technology (UTAUT) model's components in the context of compulsory use...

The internet has a great potential as a tool in promoting loyalty to human brands. Personal blogs, one of its applications, are among the most powerful elements in pursuing this kind of loyalty. Furthermore, personal blogs are useful for their authors in confronting one of the main Internet risks, namely the possibility of harmful...

Múltiples trabajos analizan el impacto que la imagen de los destinostiene sobre la satisfacción y lealtad de los turistas, incluyendodiferentes variables mediadoras tanto afectivas como cognitivas. Elpresente artículo pretende dilucidar si el modelo representativo delcomportamiento futuro de los visitantes (satisfacción y lealtad) enfunción de...

A large majority of Governments are trying to achieve the development and acceptance of its projects of e-Government as a way to improve the perceived quality of the services it provides and to facilitate access to them. Once developed various models that explain the adoption of e-Government, is stated the need to study this phenomenon jointly...