Published 2002
| Version v1
Publication
Users Modeling for Adaptive Call Centers
- Creators
- TORRE, ILARIA
- Other:
- Torre, Ilaria
Citation
APA
Description
The project described in this paper applies the principles of adaptivity to a "traditional" Call Center in order to support the Operator in the interaction with the Customer. The system uses the models of both the Customer and the Operator and builds up the stepwise answer through an adaptive workflow.
Additional details
- URL
- http://hdl.handle.net/11567/392651
- URN
- urn:oai:iris.unige.it:11567/392651
- Origin repository
- UNIGE