Dynamic Management of Appointments in Sanitary Environments: a Systematic Literature Review

Description

The aim of this study is to provide an extensive systematic literature review about the use of dynamic programming in the management of appointments in health centers, providing a view of the current research environment. Dynamic programming of appointments improves the efficiency through algorithmic decision support tools. This technology has used successfully in other industries such as airlines, car rental agencies and hotels. The application of this technique to the health environment has attracted the interest of many academics in the last 50 years because it is very useful to improve the access and the quality of health systems and also reduce the cost. However, the use of these techniques in health settings is not trivial because every decision is vital for patients. In addition, we must consider other important and complex factors such as emergencies. Therefore, we hope to analyze the current state of this technology in the health environment, identifying keys for future research.

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